On my first post of the new year, This is not your Father’s Furnace- revisited! I received the comment below regarding today’s equipment. I responded that I disagreed and place the fault on the lack of trained technicians out there. I have done numerous posts on board changers because the boards do not really fail.
In the end he compares our industry to the auto industry as producing a more reliable product. If that truly is the case, why have there been so many RECALLS from the auto industry in recent years?
My response was,” I disagree with you — what is lacking is properly trained technicians to work on the new products. I conduct training on all of our products. We REQUIRE it on our high-end products to assure they are installed and serviced properly. Equipment only works as well as the application allows.”
Please read his comment and I would like to know your opinion on this.
The manufacturers have dropped the ball when it comes to reliability and service. The complaints one hears about the new equipment versus the old reliables comes down to:
1) The new designs are poorly constructed with poor quality parts; sensors fail, control boards fail because they are sourced from the lowest cost suppliers with limited quality control.
2) Finding a “qualified service agency” is problematic. Manufacturers seem willing to sign anyone up as a dealer with few requirements for training and specific knowledge of product functions. The result is a lot of seat-of-the-pants parts changing where a failed system can be made to work but actual problems go uncorrected.
3) Manufacturers prefer proprietary designs rather than agree to common standards; guard their technical information so that only a few unreachable engineers really know the details and do not update or offer accurate technical manuals and data and bulletins.
Contrast modern automobiles to modern heating equipment: every year cars are better designed, made, and more reliable – easily going 100,000 miles with minor attention … whereas HVAC equipment designs have hardly changed in 25 years and have become less reliable in the bargain.
I’d say the fault lies with the manufacturers who no longer seem to have pride of reputation and value delivered among their concerns.
I look forward to any and all responses — Do you agree with him or do you agree with me? Or — do you have a better answer?