Tag Archives: training

Heating Efficiency and Proper Sizing

This weekend I got an email from my nephew who lives in New Hampshire. He recently moved into a home and they finished the basement and attic. Now, he had a contractor come in and he was telling him that … Continue reading

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New Years Resolutions

Here are a few little thoughts to get you started for the new year. I have found these on various web sites. I especially want to THANK all the “educators” — whether they be community college teachers, manufacturer trainers, company owners … Continue reading

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Natural Gas piping Questions

I recently had a reader ask these questions: How bad is it to use regular galvanized pipe instead of black? How tight should 1/2″ pipe be? I was taught to use sealant dope but to skip the first thread. Should … Continue reading

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How To Always Win With Customers!

My last few posts have been centered around customer relations.To conclude this series, I offer the following that was something I tried to teach my Techs and follow myself. First, we need to ask the question, “WHAT IS A CUSTOMER?” … Continue reading

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Ten Commandments of Human Relations

I was recently going through some of the boxes I packed up when I retired in January and came across this article that I used both when I was a service manager for a contractor and when I became the … Continue reading

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GRATITUDE IS ATTITUDE

Up near the top of the Door County peninsula in Wisconsin is a wonderful candy shop in the old Newport School House.  My family discovered this place many years ago while camping with our children.  It was run by 2 … Continue reading

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Flood Damaged HVAC Equipment

The South Central, Midwest, and the Northeast have seen record rainfall in the last month and, especially, the last couple of days.  Rivers are over flood stage.  Sewer systems could not keep up with all the rain and sewers backed … Continue reading

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