Lament of a Service Mananger

I work for JCI /York UPG

I’m a Service Manager and a clerk!

Sometimes I’m called a genius.

Sometimes I’m called a jerk!

 

I claim I was once a Technician

So when a Job goes “sick”,

Everyone comes and asks me

What makes the darn thing tick?

 

I’m an “engineer” and a “controls specialist”

And whatever, OH! My derriere!

I’m suppose to know not only York,

But Guardian, Coleman, and Luxaire!

 

I’m suppose to know the Source 1 numbers

Of compressors, fans, and gears

For every unit that we ever made

For the past 50 years!

 

Still, life would be a pleasure

And I’d grin from ear to ear,

If everyone would just tell me

What the operating data really is!

 

And my job would be a much easier

If only I could hear,

everyone just giving me

The MAKE, MODEL, and YEAR!

 

And if techs came to training

And listened in the class,

They’d know how to diagnose

And solve problems really fast!

 

Yet despite all that is asked of me

I’d never give up this task

Of assisting dealers and homeowners

Is all a Service Manager can ask?