I work for JCI /York UPG
I’m a Service Manager and a clerk!
Sometimes I’m called a genius.
Sometimes I’m called a jerk!
I claim I was once a Technician
So when a Job goes “sick”,
Everyone comes and asks me
What makes the darn thing tick?
I’m an “engineer” and a “controls specialist”
And whatever, OH! My derriere!
I’m suppose to know not only York,
But Guardian, Coleman, and Luxaire!
I’m suppose to know the Source 1 numbers
Of compressors, fans, and gears
For every unit that we ever made
For the past 50 years!
Still, life would be a pleasure
And I’d grin from ear to ear,
If everyone would just tell me
What the operating data really is!
And my job would be a much easier
If only I could hear,
everyone just giving me
The MAKE, MODEL, and YEAR!
And if techs came to training
And listened in the class,
They’d know how to diagnose
And solve problems really fast!
Yet despite all that is asked of me
I’d never give up this task
Of assisting dealers and homeowners
Is all a Service Manager can ask?