Category Archives: Commentary

Heating Efficiency and Proper Sizing

This weekend I got an email from my nephew who lives in New Hampshire. He recently moved into a home and they finished the basement and attic. Now, he had a contractor come in and he was telling him that … Continue reading

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New Years Resolutions

Here are a few little thoughts to get you started for the new year. I have found these on various web sites. I especially want to THANK all the “educators” — whether they be community college teachers, manufacturer trainers, company owners … Continue reading

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Happy Holidays !

It is a wonderful time of the year. It’s the HOLIDAY SEASON and the new year is approaching fast. I would like to take this time to THANK all of you readers who make use of this site and ask … Continue reading

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I must be doing something right!

Back in April 2011, I started writing on this blog site as a way to help my local contractors and dealers. Most of the posts were based on issues these persons were experiencing and this was a good forum to … Continue reading

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How To Always Win With Customers!

My last few posts have been centered around customer relations.To conclude this series, I offer the following that was something I tried to teach my Techs and follow myself. First, we need to ask the question, “WHAT IS A CUSTOMER?” … Continue reading

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Ten Commandments of Human Relations

I was recently going through some of the boxes I packed up when I retired in January and came across this article that I used both when I was a service manager for a contractor and when I became the … Continue reading

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GRATITUDE IS ATTITUDE

Up near the top of the Door County peninsula in Wisconsin is a wonderful candy shop in the old Newport School House.  My family discovered this place many years ago while camping with our children.  It was run by 2 … Continue reading

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